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We offer a 30 day money back guarantee.
All exchanges/returns must be pre-approved by our Returns Department and you
must obtain a return authorization number and return instructions before shipping items back.
Contact our Customer Service Department at 1-866-255-2726. Customer Service hours are 8AM to
6PM CT Monday through Friday and 9AM to 4PM on Saturday. Please do not return any product to
us without a Return Authorization number (RA#), as different products must be returned to different
locations. Products returned to us without an RA # will incur an additional $15 handling charge.
You can request a return authorization via our online form within the first 30 days from the date
of purchase. Authorized returns are for a refund or store credit. All store credits are valid for one year.
Unopened: Unopened merchandise that can be returned to the manufacturer may
be returned for a full refund less all shipping cost. This means that the merchandise must be in a factory
sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free
Shipping will have standard ground shipping fees deducted from the refund. All returns are subject to
inspection before refund is given.
Opened: Opened merchandise may be returned for a store credit less a 15% restocking
fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with
Styrofoam, warranty card, instruction manual and all included accessories. You will be charged extra for any missing
or damaged items upon return.
Software: Manufacturers allow no exchanges or refunds on software unless defective at
the time of purchase and only for the same exact product. We will issue a full refund on software less shipping cost if
it is unopened and factory sealed condition.
Factory Defects: We will repair or replace any unit within the first 30 days of purchase if the
manufacturer determines it to be defective in material and workmanship. If the unit cannot be repaired within 30 days
of purchase we will replace the unit. We have to see the unit first to determine if the problem you are having is covered by warranty. We will reimburse you for ground shipping expense in the continental U.S. for authorized returns on warranty repairs in the first 30 days from the date of purchase. We will not accept COD returns.
Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items such as inserts created specifically for the customer's needs.
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