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Home > Information Desk > Expert Help


Expert Help Directory

Accessory/Sergers Department
 
Smocking/Pleater Department
Email Accessory/Sergers
 
Email Smocking/Pleater

Email this department for any question you may have about sewing accessories or the operation of your serger. They can guide you through everything from choosing your first serger to selecting the right replacement needles.

 

Our sewing and smocking department has a combined experience of over 437 years. They can guide you through everything from choosing your first pleater to selecting the right replacement needles.


Embroidery Department
 
Servicio al Cliente en Espanol
Email Embroidery
 
Email Romina

This department can answer your embroidery machine, design, or software questions. They can guide you through everything from choosing your first embroidery machine to selecting the right replacement needles.

 

Romina es nuesto Representante de habla hispana y se encuentra disponible de Lunes a Viernes de 8:00 a.m.- 6:00 p.m. hora del Centro.


Orders Department
 
Vacuum Cleaner Department
Email Orders
 
Email Vacuums

If you have a question about placing an order, the status of your order, or any other problems with an order, this department can help.

 

No matter what your floor care dilemma, we can help you choose the best vacuum cleaner to fit your needs.


Returns Department
 
Warehouse Staff
Email Returns
  Email Warehouse

Need to return an item? To ensure the fastest possible service, please access our returns information form to begin the return process.

 

Have a question about shipping? Please access our shipping page to get answers to common shipping questions. If you still have a question about a shipment, please email our warehouse.


Sewing/Knitting Department
 
Warranty Department
Email Sewing/Knitting
 
Email Warranties

Our sewing and knitting department has over 612 years experience in the sewing industry. No matter whether your question is, from your first sewing machine to expert help, we’ll answer it right away.

 

If you have a question about a manufacture's warranty or a Philips/Kemper extended warranty, this department can help.


Small Appliances Department
   
Email Small Appliances
   

If you need help selecting from a wide variety of small appliances or household goods, this department can help you.

   

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