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AllBrands is proud to announce Philips Priority Service
THREE YEAR and FIVE YEAR extended warranty plans for our home-use appliance,
vacuum cleaner and sewing machine sales in the U.S.A. and Puerto Rico.
Philips/Kemper Financial Overview
- Philips has $40 Billion in Annual Sales
- Philips is a Fortune 500 Global Giant
- Philips is Quoted on "NYSE"
- Kemper Annual Revenues $18 Billion
- Kemper is a Leading Insurance Provider
- Kemper is rated A+ on AM Best
Philips Priority Service Plans give you PEACE OF MIND in knowing that
you will continue to receive great product service, after the manufacturer's
warranty has expired. Philips will extend the manufacturer's parts, service
and replacement warranty to a total of 3 OR 5 years from date of purchase,
assuring you will get most out of your investment. For products with 90
days service labor warranty, extended warranties make a lot of sense.
Extended warranties also give you confidence that you are buying from
a RELIABLE DEALER with the backing of Philips.
Below is a current sample of the terms and conditions of our Philips
Priority Service plans. Please note that these may not be your actual
terms and conditions as they are often updated. Your actual terms and
conditions will be mailed to you within 90 days after your order is approved,
processed and shipped.
PHILIPS PRIORITY SERVICE PLAN - CONSUMER GOODS
THE TERMS AND CONDITIONS PRESENTED IN THIS DOCUMENT CONSTITUTE YOUR ENTIRE
SERVICE CONTRACT RIGHTS UNDER THIS CONTRACT MAY VARY FROM STATE TO STATE.
Term and Coverage: The term of this Service Contract
is from the date of purchase of the eligible covered product(s) to the
end of the term shown in months on the attached sheet. Coverage under
this Service Contract (including Power Surge & Lightning Protection
and Food Spoilage) is concurrent to and extends beyond the expiration
of the manufacturer’s parts and labor limited warranty.
1. What is Covered: We will restore a covered product
to normal operating condition after it has failed during normal use. This
Service Contract covers labor and parts costs necessary to repair or replace
(at Our option) Your product. The following products may be covered if
listed on the attached Service Contract:
A Home Office Equipment: Such as copiers, facsimile
machines, home electronics, personal computers and peripherals (such
as input devices, LCD screens, monitors, printers, scanners, etc.),
and telephones. All functional internal factory installed parts such
as circuit boards, fans, IC chips, internal wiring, motors, picture
tubes, power supplies, switches, and transistors are covered. All functional
original manufacturer supplied external parts and accessories such as:
battery chargers (excluding batteries), power adapters and supplies,
and remote control devices are covered.
B Major Appliances: Such as dishwashers, dryers,
freezers, garbage disposals, microwave ovens, range hoods and exhaust
systems, ranges and counter cooktops, refrigerators, room air conditioners,
trash compactors, and washers are covered. All functional internal factory
installed parts such as bearings, clocks and timers, compressors, electrical
wiring, heating elements, internal hoses, motors, safety switches, sealed
systems, seals and gaskets, switches, thermostats, and valves are covered.
C Electronics: Such as camcorders, digital video
disk players and recorders, projection televisions, stereo components,
stereos, televisions, and video cassette recorders. All functional internal
factory installed parts such as antennas, capacitors, circuit boards,
controls, fans, fuses, heat sinks, IC chips, motors, picture tubes,
processors, projection television fluids, resistors, switches, timers,
transformers, transistors, and tuners, are covered. All functional original
manufacturer supplied external parts and accessories such as: battery
chargers (excluding batteries), power adapters and supplies, remote
control devices, and internal antennas are covered.
D Other Consumer Products: Such as floor cleaners,
sewing machines, and vacuum cleaners, are covered. All functional internal
factory installed parts such as bearings, circuit boards, clocks and
timers, controls, internal wiring, motors, power supplies, resistors,
safety switches, switches, and transformers are covered.
E Major Component: Coverage includes one of the following:
picture tube, audio/video head, laser pick-up assembly, LNB, compressor,
magnetron tube, transmission, direct drive motor, motor, heating element,
bake/broil/surface element, motors, and hoods/compactors. Only the Major
Components listed are eligible for coverage. Labor costs for the repair,
replacement, and installation of that component are not covered.
2. Additional Coverages & Services
A On-Site Service: On-Site service will be provided
for all types of 1. B. Major Appliances, excluding countertop microwave
ovens, and for all televisions with a screen size equal to 25”
or larger, and for all projection televisions. All other product categories
are covered for carry-in depot service unless specified on the front
of this form as on-site coverage. On-Site Service will be provided when
Your residence is located within sixty (60) miles of an authorized service
provider. Due to environmental and technical requirements, certain repairs
can not be completed in Your residence and must be completed at a manufacturer
authorized service center. If We need to ship Your product to complete
repairs, We will pay for shipping and handling costs.
B Camcorder, Television, and Video Cassette Recorder Maintenance:
When validated within the Special Provisions field shown above,
this Service Contract provides for one (1) check-up per calendar year,
during the term of the Service Contract. This will include cleanings
for covered projection televisions, or tape head cleanings only for
covered VCRs and camcorders.
C Food Spoilage: We will reimburse you for food loss
that results from a covered mechanical or electrical component failure.
Our limit of liability for this coverage is one hundred dollars ($100.00)
per occurrence within any twelve month period.
D Power Surge & Lightning Protection: This Service
Contract provides power surge and lightning protection in excess of
any other insurance coverage, from the date of purchase of this Service
Contract.
E No Lemon Guarantee: Following the expiration of
the manufacturer’s warranty term and after three service repairs
have been completed on an individual product, and that product requires
a fourth repair, as determined by Us, We will replace it with a product
of comparable performance, not to exceed the original retail purchase
price. Technical advances may result in replacement products with a
lower retail price than the original product. We may require You to
return the original product, original purchase receipts, and the three
separate service repair receipts from separate service repair incidents,
all authorized by Us, to Us, in order to qualify for replacement. One
service authorization number is the equivalent of one repair. Please
retain Your service receipts. Copies of service receipts cannot be provided
by Us. Preventative maintenance checks, cleanings, product diagnosis,
customer education, accessory repairs or replacements, and computer
software related problems are not considered repairs for the purposes
of the No Lemon Guarantee.
3. Service Contract Aggregate Limit of Liability: The
total payment(s) for all claims under this Service Contract shall not
exceed the original retail purchase price of the covered product or system.
NON-PREPAIRABLE PRODUCTS - IF WE DETERMINE THAT THE PRODUCT
IS NOT REPAIRABLE, WE MAY REPLACE THE PRODUCT WITH A NEW OR REBUILT PRODUCT
OF LIKE KIND AND QUALITY. AT OUR OPTION, REPLACEMENT PARTS WILL BE NEW,
REBUILT, OR NON-ORIGINAL MANUFACTURER’S PARTS THAT PERFORM TO THE
FACTORY SPECIFICATIONS OF THE PRODUCT. All defective parts will
become Our property.
4. Service Contract Holder’s Responsibilities:
You must follow the instructions for use provided in the owners manual
of Your product. You must have Your product maintained in accordance with
the manufacturer’s recommendations, as outlined in the owner’s
manual. Failure to follow the manufacturer’s maintenance and service
recommendations may result in the denial of Coverage under this Contract.
We strongly recommend (but do not require as a condition of this Contract)
the regular back-up of personal computer data and software.
5. If you Need Service: Call the telephone number displayed
on the attached Service Contract to authorize service. Repair service
will be available during regular business hours, Monday through Friday,
and will be provided by a manufacturer authorized service center, or the
Dealer named in this contract. After we authorize Your claim, You may
arrange for service and We will cover the reasonable parts and labor costs
that We authorize. You may be asked to provide proof of purchase as a
condition for receiving service under this Service Contract. YOUR
ORIGINAL PURCHASE RECEIPT SHOULD BE KEPT WITH THIS SERVICE CONTRACT IN
A SAFE PLACE.
6. Exclusions & What Is Not Covered - Your Service
Contract Does Not Cover:
A Failure of parts or labor repair costs covered by a manufacturer’s
limited warranty or recall program, and all new and refurbished products
with less than an original ninety (90) days manufacturer’s parts
and labor limited warranty.
B Consumer replaceable items such as batteries, including rechargeable
batteries, tapes, ribbons, bulbs, including projection television and
LCD projector bulbs, data storage media, filters, ink and toner cartridges
and drums, fuses, blades, replaceable fluids, or any other parts or
materials which are designed to be consumed during the life of the product.
Loss of or damage to data, recording media, and software is not covered.
C Failures of the following non-operational components such as, but
not limited to: cabinetry and cabinet frames, decorative finishing,
door liners, glass, including projection television exterior screens,
handles, hinges, knobs, masks, racks, rollers, and shelves. Cosmetic
damage is not covered.
D Television or personal compute monitor screen imperfections, including
‘burn-in’ or burned CRT phosphor, caused by video games,
prolonged display of one or more signal(s), or other abuse. Damaged
or defective LCD screen when the failure is caused by abuse or is otherwise
excluded herein.
E Damage resulting from unauthorized repair; software virus; improper
gas or water connections, or electrical wiring and connections; damage
caused during delivery, improper installation, or setup, user facilitated
minor adjustments and setting outlined in the product’s owners
manual, external antenna or local reception problems, inaccessible products
or parts, negligence, misuse or abuse whether willful or not.
F Failures due to corrosion, rust, dust animal or insect damage; Acts
of God such as fire, water, windstorm, sand, dirt, hail or earthquake;
civil disorders; riot; nuclear accident; accidental physical damage
by any external cause; malicious mischief; theft or vandalism.
G Your failure to follow the instructions described in the product’s
owner’s manual; Your failure to follow the manufacturer’s
recommended maintenance procedures and requirement; Your misuse or abuse
of the product; damage caused by leaking batteries.
H Any service request which results in a diagnosis that the product
has not failed to perform as designed. We will reimburse You for the
first service request and cover the second service request when it results
in the diagnosis and correction of the same intermittent covered product
failure.
I Failure, inoperability, or disruptions of any product or product functions,
or inability to store or process data, caused directly or indirectly
by design, planning , programming, or engineering incompatibility with
any dates, including but not limited to the years 1999 or 2000.
J Components and products used for commercial purposes other than in
a home office or for personal business use. Products provided for public
use or rental are not covered. Use of a product for these purposes will
void this Service Contract.
K Conditions which existed prior to Your purchase and delivery of the
product. Special, indirect, incremental, or consequential damages; loss
of use.
L We not cover excess mileage charges when Your residence is located
more than sixty (60) miles from the nearest authorized service provider.
7. Renewal: This Service Contract may be renewed at
Your request and subject to Our approval at the then prevailing eligibility
guidelines. The renewal service contract price will reflect the age and
condition of the product at the expiration of this Service Contract. To
renew, please contact the Administrator at least 30 days prior to the
expiration of this Service Contract for an application and additional
details, including Service Contract pricing.
8. Arbitration: If You and We fail to agree on any
matter concerning this Contract, either party may request that the matter
be arbitrated. The request must be in writing and made within sixty (60)
days following failure to agree. If arbitration is mutually agreeable,
You and We shall select an arbitrator and the two arbitrators shall select
a third arbitrator. The decision of any two of three arbitrators shall
be voluntary and non binding.
9. Transfer: This Service Contract may be transferred
to an eligible party to whom You sell or give the equipment while this
Service Contract is in force. You must notify the Administrator in writing
of the name and address of the new owner within 15 days of the change
of ownership. Proof of ownership will be required as part of the transfer
documentation.
Moving Your Products To A New Location: You can change
your service address at any time by notifying the Administrator in writing
at the address listed below.
10. Buyout: In the event We are unable to repair Your
product(s) due to unavailability of equipment or parts, We at Our option
may elect to buy out the contract up to the original purchase price less
any claims paid.
11. Cancellation: You may cancel this Service Contract
for any reason at any time. To cancel it, submit Your request to cannel
in writing to the Administrator. If You cancel within 30 days of receipt
or within 60 days of the date of purchase of Your Service Contract and
We have not paid a repair claim, You will receive a full refund. This
right to void the Service Contract is not transferable and applies only
to the original Service Contract purchaser. If You cancel after 30 days
of receipt of after 60 days of the date of purchase, or at any time after
We pay a claim, You will receive a prorata refund of the Contract Price
based on the days remaining less a cancellation fee of $25.00 or 10% of
the Service Contract (whichever is less). We will not cancel this Service
Contract except for: a) fraud, b) material misrepresentation, c) non-payment
of the Service Contract price, d) violation of any of the terms and conditions
of this Contract which occurs after the effective date and which materially
and substantially increases the service required, e) or if required to
do so by any regulatory authority. Notice of Our cancellation will be
in writing and delivered to You at Your address at least 30 days prior
to cancellation (Georgia Only: Our notice of cancellation will comply
with § 33-24-44 of the Georgia Code.). If We cancel this Service
Contract, Your refund will be based on 100% of the unearned pro rata Service
Contract price. A 10% penalty per each 30 day period or portion thereof
will be added to Your refund of the Contract Price if it is not paid or
credited to You within 30 days after Your Service Contract is canceled.
12. Coverage and Term. This is not an insurance policy.
Obligations under this Contract are insured by American Motorist Insurance
Company, 1 Kemper Drive, Long Grove, Il 60049 under policy number AMC
AB 053127. The telephone number is (800) 753-6737. If you purchased your
Contract in Florida, obligations under this Contract are insured by Lumbermens
Mutual Casualty Company, 1 Kemper Drive, Long Grove, IL 60049 under policy
number LMC-3AA-058-485. The telephone number is (800) 753-6737.
13. This document sets forth the entire Agreement between
the Service Provider hereinafter referred to as We, Us and Our, and, the
Purchaser as You and Your. No representation, promise, or condition herein
shall modify these terms. Service Net Solutions, LLC, is contractually
obligated to You to provide service under this Contract where in accordance
with, and as allowed by state law. If in Florida, SNAdmin of Florida,
Inc. is contractually obligated to You to provide service under this Contract
where in accordance with, and as allowed by state law. Please refer to
the face of this Contract for applicable state disclosures.
If you have any questions, require customer service, or wish to report
a claim, please contact:
Philips Priority Service,
P.O. Box 811,
Jeffersonville, IN 47131
800-818-6878
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